Training & Support

We take pride in offering first-class customer training and support and all at no additional cost. Our mission is to help you get up and running with your VinylMaster Cut software as quickly and easily as possible. Don’t hesitate to contact us if you need any help with the product.

The following is a brief outline of the training and support available to our customers.

VinylMaster Help

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Comprehensive Manual and Help Tools

VinylMaster Cut comes with a suite of specialist help tools and features to greatly assist you in learning where to find and how to use all VinylMaster tools and features, as follows:

Built-in Manual
A complete user-guide (manual) for VinylMaster Cut.

Popup Help
A set of specific help files that discuss and explain areas within modules and program windows e.g. in the Vectorizer.

Fast Hints
A set of context-based help files located in the DesignCenter i.e. help files that appear when the program is in a specific context e.g. when a power-shape is selected in Object Mode.

Lesson and Tutorial Videos

Lessons and Tutorials – Available Online 24/7/365
VinylMaster has a huge suite of videos that discuss in detail how to do a wide range of tasks in the program, as shown in the How to lesson, directly above. These lessons are available on YouTube all year round.


VinylMaster Help Desk & Knowledgebase

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Online Support Services

Help Desk
Our Help Desk is available for ALL technical problems or queries. Simply lodge a ticket with a brief explanation of the problem you’re having and one of our highly-skilled technicians will usually reply to you within 4 hours—often less. Click here to visit our Help Desk

Knowledgebase
Our Knowledgebase provides a wealth of information on a wide range of topics on our software and hardware and is the ideal place to learn about why things go wrong, how to overcome problems and get FREE tutorials and lessons. Click here to visit our Knowledgebase

FAQ
A large resource of Frequently Asked Questions with Answers all available 24/7/365 on our dedicated FAQ website, please click here to visit our FAQ website.


VinylMaster Remote Support

Remote Support

VinylMaster Remote Support
We also provide Remote support, which is a secure service that allows us to assist you in solving computer problems, either by showing what steps to take via screen sharing, or with permission, taking control of the desktop and performing a task remotely.

Once we are connected to your PC (via an internet connection), we can then successfully diagnose and repair most computer related issues. Remote support is available anywhere in the world and we do not charge extra for this service.

Some benefits of remote support are:

Safe and secure
All our Remote Support sessions are private and highly secure – so your data is completely safe. We can only access your system after you have given us permission.

Faster and more responsive service
Remote Support helps us deal with your issues more quickly.

Feel more at ease:
You can relax in the comfort of your own officer or at home while we work our magic.

Convenience
We can agree on a time when you would like the technician to connect to the PC.

Location isn’t an issue
As long as you have an internet connection.

Remote support saves time
It’s much less hassle than trying to do it over the phone or email!


Support Directory
We also provide a dedicated Support Directory here on this website which includes access to our email directory and online forms so you can get in touch with the right person when you need to. Click here to go to Support